New Craftsman Industries is an innovative specialty manufacturer with years of experience designing and producing high quality metal products for residential and commercial applications. Based in Chicago, we have a natural affinity for the historic clean lines and geometry of Craftsman, Arts & Crafts, Prairie, Mission and Art Deco designs, however we put no limits on our customers' imaginations. NCI is best known for our unique outdoor steel fire rings and our beautiful custom fireplace screens. Our full product line includes many other functional, ornamental and security metal products suited to our core specialty of custom manufacturing based on precision metal fabrication and finishing. All NCI metal products are digitally CAD engineered and laser-cut or punched from steel, stainless, bronze, brass, copper or aluminum. State-of-the-art metal finishing processes including high-temperature powder coatings and liquid paint finishes are applied according to application needs. More about NCI
Reseller Orders
Current retail partners can place orders by contacting our representative Susan Gray at 817-718-6282 or NCI directly at 708.268.1381, by fax at 708.795.1233 or by email. Please keep in mind that many of our products are made-to-order items with associated lead times. Please do not hesitate to call or email us with any questions.
Resell NCI Products
Want to become one of our retail partners? Contact our new business representative Susan Gray at 817-718-6282 for information and to place your first order.
Returns Policy
New Craftsman Industries will accept returns ONLY on any products that are defective or damaged from shipment if we are notified within 5 calendar days of delivery. We will not accept the return of any item that has been installed or used in any way. New Craftsman Industries must receive any request for return of merchandise not damaged or defective within 5 calendar days of delivery. NCI will issue a Return Goods Authorization to the purchaser. Purchaser is responsible for securely packaging and shipping product/s in the original container freight prepaid with appropriate insurance. Purchaser will be refunded the purchase price of said product/s less a 35% restocking fee and any original shipping and handling fees.
Damaged or Deffective Items
New Craftsman Industries will authorize a return of product/s if they are damaged from shipment or defective within 5 calendar days of delivery of product. We will not accept the return of any item that has been installed or used in any way. The retailer is responsible for contacting NCI and obtaining a Returned Goods Authorization. Retain all packing materials. Digital pictures of the damaged packaging and product should be provided documenting any damage. The purchaser is responsible for securely packing and insuring all products authorized for return. Return Authorized product/s will be inspected upon arrival at NCI. Replacement product will be shipped either from stock or upon availability.
